Utility software

Course objective

Travelport is the world’s leading platform for selling travel services. The core of the Travelport platform is represented by GDS Travelport Galileo through the Travelport Smartpoint application, which keeps pace with modern technologies and leads innovations in the tourism business. Sinergija University offers its students the opportunity to obtain a certificate for work on the global distribution system Travelport Galileo. After completing the course, the student is trained to review availability, sell capacity and additional services on traditional and low-budget airlines.

Who is the course intended for?

The course is primarily intended for students of the Tourism and Hotel Management study program at Sinergija University. The training involves attending a basic course called: “Travelport GDS – Galileo Core: Booking File1 – Basic reservations course”.

Course agenda

The course is held every month, and the maximum number of participants is eight. Course dates can be checked at travelport.rs/kursevi.

Classes last 5 working days from 9:30 a.m. to 3:30 p.m. On the last day, a test is taken and if successfully passed, a certificate is obtained that opens all doors in the tourism industry.

Booking File 1 – Basic reservation course provides an opportunity to gain knowledge in making airline reservations and reservations of other tourist services in a simple way.

Travelport Galileo conducts the course at the school center located at Knez Mihailova Street 30/IV, Belgrade. The classes are conducted by professional instructors authorized to issue a corresponding certificate to each participant. The lecture is conducted in Serbian, each participant has his own computer and manual so that he can follow the lesson and work on the Travelport Galileo system without interruption.

Admission requirements and certification

A prerequisite for attending the course is knowledge of the English language and basic computer skills. After completing the course and successfully passing the test, students will receive a certificate, recognized throughout the world.

It is necessary for the student to fill out the application form and send it to the e-mail address indicated in the application. It is necessary to register for the course at least seven days in advance.

Students of the University of Sinergija have a preferential price of 7000 dinars (approx. 60 EUR) for attending the course.

Application of the course in the economy

Ability of participants to work on the Travelport Galileo system for the sale of tourist services: airline seat, hotel accommodation, car rental and other relevant content. The opportunity for the participant to reach high goals and become an expert, by managing the complex process of making an offer, through a customized work environment.

Useful links

• More about the Travelport company
• Smartpoint application
• Contact
• Application form

Amadeus is a leading technology partner of service providers, sellers and service users in the travel industry. The company provides distribution, information technology and sales solutions, enabling its customers to adapt, grow and succeed in a dynamic travel industry surrounded by constant change.

Amadeus users are service providers (airlines, hotels, car rental and railway companies, shipping and cruise lines, insurance companies and tour operators, service sellers (travel agencies) and service users (corporations and travelers). The solutions are classified into four categories: Distribution & Content, Sales & e-Commerce, Business Management and Services & Consulting.

Amadeus has its headquarters in Madrid (company management & marketing), Nice (development) and Erding (computer center) and regional headquarters in Miami, Buenos Aires and Bangkok. Amadeus markets its services through commercial organizations in 76 countries and covers more than 217 markets in the world.

The company is majority owned by WAM Acquisition, whose largest shareholders are BC Partners, Cinven, Air France, Iberia and Lufthansa. Amadeus employs over 8,500 people worldwide, representing 95 nationalities.

More information about Amadeus: amadeus.com

Amadeus Commercial Organization has been present on the market of Serbia and Montenegro since 1989, when it was founded by JAT Airways (then Yugoslav Air Transport) and Amadeus Corporation. Successful business on the market is also proven by the branched network of over 350 travel agencies, users of the Amadeus system, located in 48 cities of Serbia and Montenegro.

Amadeus GDS licenses for students

Sinergija University, in partnership with Singidunum University and Amadeus Commercial Organization, signed a Cooperation Agreement on December 4, 2008, at 14:00, according to which students of the Tourism and Hospitality program at Sinergija University will be trained and certified under special conditions to work on the “Amadeus” system, the leading system in information technology in the travel industry.

After completing the training and successfully passing the test, students will receive the Amadeus Functionality certificate, which is recognized worldwide.

With this, Sinergija University has provided its Tourism and Hospitality program students with the opportunity to obtain a license to work on the global distribution system “Amadeus,” bringing modern technologies and trends in world tourism closer to students and increasing their chances for easier employment both locally and globally.

For all information about conditions and preferential prices, students should inquire at the student services office.

Sinergija University, in partnership with Singidunum University and HSS Solutions d.o.o. from Belgrade, the only authorized distributor of MICROS FIDELIO products for the Republic of Serbia, provides its students with the opportunity to obtain certification to work on MICROS FIDELIO, the leading system in information technology in the hotel and restaurant industry.

With over 20,000 installations of hotel solutions and over 310,000 installations of Point of Sale (POS) solutions, MICROS FIDELIO has become the standard for the largest global hotel and restaurant chains, airports, sports stadiums, luxury cruise ships, and more. Its modern, flexible, fully integrated solution is the right choice for hotels and restaurants of all sizes, from the smallest to the largest.

The reference list of MICROS FIDELIO system users includes: Bass Hotels & Resorts, Marriott International, Accor, Choice Hotels, Hilton Hotels, Best Western, Starwood, Carlson Hospitality, Hyatt Hotels, Sol Melia, Société du Louvre, Kempinski, Four Seasons, and many others.

Students of the Tourism and Hospitality program have the opportunity to participate in training under special conditions and obtain certification to work on the MICROS FIDELIO system, the leading system in information technology for all types of hotel operations. After completing the training and successfully passing the test, students will receive the Sinergija – Singidunum – Micros Fidelio certificate. Depending on the program, the certificates are:

1. “Fidelio Suite 8 – CRM & Property Management System (Basic) User Level”
2. “Micros 3700 – RES Point Of Sale (Basic) User Level”
3. “Materials Control (Basic) User Level”

Training and Certification Conditions:

Each program lasts for 5 working days from 9:00 to 17:00. The price for each individual program is 250 euros, including VAT. The price also includes all course elements (training, materials, exam, and certification).

The training is conducted by certified instructors. The training is delivered in Serbian. Each participant has their own computer on which they can work in the system within the training environment. Each participant receives a manual in Serbian and a collection of exercises for knowledge testing. After successfully passing the relevant test at the HSS Training Center (minimum 80% correct answers), participants receive official MICROS FIDELIO certificates.